Shipping Policy

Shipping Policy

Learn about our shipping zones, delivery timeframes, shipping fees, and order tracking.

Legal

Shipping Policy

Last updated: July 31, 2026

1. Shipping Zones

We deliver across Pakistan through regional shipping zones. Delivery fees and estimated timeframes vary depending on your province, city, and area, and are calculated automatically at checkout based on your delivery address.

2. Delivery Timeframes

Estimated delivery times are typically 2–5 business days for major cities and 3–7 business days for other areas, depending on your location and courier availability. These are estimates only and are not guaranteed delivery dates.

3. Shipping Fees

Shipping fees are calculated based on your delivery zone, order value, and in some cases the total weight of your order. The exact shipping fee for your order will always be shown at checkout before you confirm payment.

4. Free Shipping

Orders that meet the minimum order value for your delivery zone may qualify for free shipping. Any applicable free-shipping threshold will be displayed on the product page and at checkout.

5. Order Processing Time

Orders are typically processed and handed to our courier partners within 1–2 business days of confirmation. Orders placed on weekends or public holidays are processed on the next business day.

6. Cash on Delivery (COD) & Confirmation Calls

For Cash on Delivery orders, our team may contact you by phone to confirm your order before it is dispatched. Please ensure your phone number is correct and reachable to avoid delays or cancellation of unconfirmed orders.

7. Store Pickup

For orders placed with in-store pickup, your order will be prepared at the selected branch and held for collection. You will be notified once your order is ready. Please bring your order confirmation and a valid ID when collecting your order.

8. Order Tracking

You can track the status of your order at any time from the My Orders section of your account, which shows real-time updates as your order is confirmed, processed, shipped, and delivered.

9. Delivery Attempts

Our courier partners will attempt delivery to the address provided at checkout. If delivery cannot be completed after reasonable attempts (e.g. incorrect address, unreachable customer), the order may be returned to us, and re-delivery charges may apply.

10. Delays

While we aim to meet estimated delivery timeframes, delays may occasionally occur due to courier disruptions, weather, high order volumes, or other circumstances beyond our control. We appreciate your patience in such cases.

11. Damaged or Missing Items on Arrival

If your order arrives damaged, incomplete, or different from what you ordered, please refer to our Return & Refund Policy to submit a request within 7 days of delivery.

12. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our delivery network or courier partnerships. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

For any questions about shipping or an order in transit, contact us at support@pocketshopping.com.