Frequently Asked Questions
Find clear answers to questions about ordering, nationwide shipping, return policies, payment options, and tracking.
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Frequently Asked Questions
Last updated: August 5, 2026
1. Do you offer Cash on Delivery (COD) in Pakistan?
Yes, we offer Cash on Delivery (COD) across Pakistan. For security and accuracy, our team may call you to confirm your order details prior to dispatch.
2. What are your delivery timeframes?
Estimated delivery times are 2–5 business days for major cities (such as Lahore, Karachi, Islamabad, Rawalpindi, and Faisalabad) and 3–7 business days for other regional areas across Pakistan.
3. What is your return window?
Items may be returned within 7 days of delivery, provided they are unused, unwashed, and in original packaging with all tags and accessories intact.
4. How are refunds processed?
Approved refunds are credited to your Pocket Shopping Wallet by default, which can be used for future purchases or withdrawn via JazzCash or EasyPaisa.
5. Do you ship nationwide across Pakistan?
Yes, we deliver across all provinces and cities in Pakistan through our network of trusted national courier partners.
6. How can I track my order status?
You can track the status of your order in real time by signing into your account and visiting the My Orders section.
7. Is store pickup available?
Yes, store pickup is available at selected branch locations. You can select your preferred branch at checkout and pick up your order once notified.