Privacy Policy
We value your privacy and are committed to protecting your personal information while you shop with us.
Legal
Privacy Policy
Last updated: July 31, 2026
1. Information We Collect
We collect information you provide directly — such as your name, phone number, email address, delivery address, and CNIC (where required for verification) — when you create an account, place an order, submit a review, or contact us. We also collect limited technical data such as device type, browser, IP address, and pages visited to improve your shopping experience.
2. How We Use Your Information
We use your information to process and deliver orders, provide customer support, manage your account and wallet, process returns and refunds, prevent fraud, and — with your consent — send you updates about new products, offers, and promotions.
3. Payment Security
Card payments are processed through certified, PCI-compliant payment providers. Pocket Shopping does not store your full card number, CVV, or other sensitive payment credentials on our own servers.
4. Data Sharing
We share your information only with parties who help us operate the store — courier and delivery partners, payment processors, and SMS/email service providers — solely to fulfill your order and communicate with you. We do not sell or rent your personal data to third parties.
5. Cookies & Tracking
We use cookies and similar technologies to keep you signed in, remember items in your cart, personalize your experience, and measure website traffic and performance. You can disable cookies in your browser settings, though some features of the site may not work as intended.
6. Wallet & Transaction Records
Wallet balances, refunds, and withdrawal requests are recorded and retained for accounting, fraud-prevention, and dispute-resolution purposes, in addition to standard order records.
7. Data Retention
We retain order and transaction records for as long as required by applicable tax and consumer-protection laws. Account and marketing preference data is retained until you request deletion, subject to any legal retention requirements.
8. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us. You may also opt out of marketing communications while continuing to receive essential order-related messages.
9. Security
We use industry-standard security measures, including encryption of data in transit, to protect your information from unauthorized access, misuse, or disclosure. Access to customer data within our team is restricted on a need-to-know basis.
10. Third-Party Links
Our website may contain links to third-party sites (such as social media or courier tracking pages). We are not responsible for the privacy practices or content of those external sites.
11. Children's Privacy
Pocket Shopping is intended for users aged 18 and above. We do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Continued use of the website after changes are posted constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact us at privacy@pocketshopping.com.